Blue Shield Corrects System for AB 72 Claims July 6, 2018 General Reimbursement Issues affecting the accurate payment of AB 72 claims through Blue Shield have been corrected through a system update implemented by the payor on June 28. The California Medical Association (CMA) had been working with Blue Shield to fix problems caused by the manual processing of claims. The system update will allow claims subject to AB 72, the state's new out-of-network billing and payment law, to be processed automatically. Members can get additional help by contacting CMA's Reimbursement Helpline at (800) 786-4262 or economicservices@cmanet.org.